Rarish P

Senior Technical Support Engineer | M365 & Azure Administrator

Kochi, India +91 9995223186 rarish51@gmail.com

🚀 Current Focus: Azure Cloud Engineering Lab

Currently executing a hybrid infrastructure project on Azure to master the AZ-104 domain. This website is hosted on a Windows VM I deployed, secured with custom NSG rules, and integrated with the seldomtrack.in domain via Hostinger DNS.

01. Technical Stack

Identity & M365

Microsoft Entra ID Intune/MDM Exchange Online MS Teams SharePoint Online Purview Conditional Access MFA/SSPR

Infra & Operations

Azure VMs/VNETs VMware vSphere NinjaOne RMM CheckMK ConnectWise Azure Backup NSGs Active Directory

Security & DNS

SPF/DKIM/DMARC Defender for O365 Mimecast Proofpoint DNS Records Management

02. Professional Journey

Oct 2024 — Present

Technical Support Engineer | PanApps International

Leading a 14-member technical team for a UK-based MSP. Managing 1,000+ client tenants in the regulated finance sector. Expert in full ticket lifecycle management via ConnectWise and infrastructure health monitoring using CheckMK.

Aug 2022 — Sep 2024

Team Lead - IT Remote Support | Global Surf IT

Standardized support delivery for global clients across UAE, KSA, and Oman. Specialized in Microsoft Intune device enrollment (Windows/iOS/Android) and zero-touch provisioning with Windows Autopilot. Improved response times by 100% through optimized ticketing.

Mar 2019 — Apr 2022

Sr. IT Support Technician | Envoy Mortgage

Managed domain-based infrastructure across multiple branches. Developed a custom C# application to centralize IT tool access for end-users.

03. Education & Credentials

Certifications

Microsoft Certified Professional (MCP)
CompTIA A+ (Technical Trainer)
ASP.NET Certified

Education

B.Sc. Computer Science
Kannur University, Kerala

Languages: Malayalam, English, Hindi, Kannada